Return & Refund Policy

Last updated: June 17, 2026

Thank you for shopping with heenaenterprise.shop. We are committed to providing a better shopping experience to our customers. This Return & Refund Policy explains the terms related to product returns, cancellations, and refunds.

Return Policy

We accept return requests for products that are damaged, defective, or incorrectly delivered.

Return request must be submitted within 7 days after delivery.
The product must be unused and in original condition.
Original packaging, tags, and accessories should be available.
Return approval will be provided after product verification.

Products Not Eligible for Return

Products that are used or damaged by customers
Products without original packaging
Products returned after the return period

Order Cancellation

Orders can be cancelled before shipment. After the order has been shipped, cancellation may not be accepted.

Refund Policy

After receiving and checking the returned product, the refund will be processed if the return is approved.

Refunds will be issued to the original payment method.
Refund processing may take 5-7 business days.
Shipping charges may not be refundable.

Damaged or Wrong Product

If you receive a damaged, defective, or wrong product, please contact us with your order details and supporting images. We will verify the issue and provide a solution.

Exchange Policy

Exchange requests depend on product availability and approval after verification.

Contact Us

For any return, refund, or cancellation queries, contact us:

Email: henakabariya4@gmail.com

Website: https://heenaenterprise.shop